Our Policies

Terms & Conditions

Effective Date: June 25/2025

Welcome to www.rivers.ae . By accessing or using our Website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using the Website.

1. Use of the Website

By using this Website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use the Website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the Website.

2. Products and Orders

We offer a range of natural oral care products, including tooth powders, for sale exclusively through our online platform. All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product or service availability
  • Errors in the product description or price
  • Suspected fraud or unauthorized activity

3. Pricing and Payment

All prices are listed in AED and include applicable taxes unless otherwise stated.

Payment Processing:
Payments on our Website are handled through secure third-party payment gateway providers. We do not store, process, or have access to your credit/debit card details.

4. Shipping and Delivery

We offer shipping across the United Arab Emirates. Shipping timelines and fees are clearly stated at checkout. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services or unforeseen circumstances.

 Shipping Policy


At Rivers Oral Care, we strive to ensure a smooth delivery experience for all our customers across the UAE.

a. Delivery Areas

We currently offer shipping across the United Arab Emirates only. We do not offer international shipping at this time.

b. Processing Time

Orders are processed within 1–3 business days. You will receive an email confirmation once your order has been shipped.

c. Shipping Time & Rates

  • Standard Delivery: 2–5 business days
  • Shipping rates will be calculated at checkout based on your location.

d. Delivery Partners

We work with reliable local courier partners to ensure timely and safe delivery of your orders.

e. Delivery Issues

If your package is delayed, damaged, or lost in transit, please contact us at support@rivers.ae within 48 hours of the expected delivery date.

Please note, Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns and Refunds

a. Return Process

Due to the hygienic nature of oral care products, we do not accept returns or exchanges. once a product has been opened or used. If you receive a damaged or incorrect product, please contact us within 3 days of receiving your order at support@rivers.ae . Provide us with your order number and clear photos of the item.


b. Refund Process

If your return is approved:

  • A refund will be issued to your original method of payment
  • It may take 5–10 business days to reflect in your account